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Delivery & Returns
U.K. – Free (An extra charge of £5.00 can be paid for next working day delivery.)
All U.K. postal addresses.
All "Next Working Day" orders must be received and paid for by 11:00 for delivery the following working day. Orders received after this time will be shipped the following day for delivery the next working day after.
N.B. Next working day means the next available working day. If an order is placed on a Friday before 11:00 delivery will be made before noon on the following Monday. Orders placed on a Friday after 11:00 or on a weekend (Saturday and Sunday) they will not be processed until the following Monday and will be delivered before noon the next day (Tuesday)
E.U. (West Europe) – £20.00 extra will be added to the purchase price.
All E.U. member countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Rep of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) and also Switzerland.
Rest of Europe – £30.00 extra will be added to the purchase price.
All European countries not on the above list. (Excluding Sardinia, Sicilly, Kosovo, Faeroe Islands and Iceland.)
Rest of World – £40.00 will be added to the purchase price.
All countries not in the European continent, but also includes Sardinia, Sicilly, Kosovo, Faeroe Islands and Iceland.
N.B. Due to fluctuations in costs of shipping, we reserve the right to change the above rates without notice.
We offer a 14 day money back guarantee on all orders received through our website.
You can send any item, that your ordered from us, back to us for a refund of the purchase price, however the product must be in a re-saleable condition (undamaged and in original packaging) and must have all labels still attached. The amount refunded will be the purchase price of the product. Costs for "Next working day" delivery will not be refunded.
Other than the above, returns will only be accepted for the following reasons;
Item Received Damaged or Defective
If you receive goods that have been damaged in transit, or are defective, please contact us immediately. You will be given a Returns Number and we will arrange for collection. A replacement will be despatched as soon as possible.
If, on return, the item is found not to be damaged, nor defective, we reserve the right to charge a £15 processing fee, plus shipping fees, before the cable is released to be returned. (Should the customer refuse to pay these fees within 28 days, then the lead will be disposed of.) If the customer requests a refund once the item is returned (If returned within 14 days.) the return shipping fees will become liable and will be deducted from the refund.
If your order is incomplete, and we have not notified you of this beforehand, contact us immediately explaining what the shortage is. We can then seek to resolve the issue promptly and to your satisfaction.
Incorrect Item Received
If you have received a different item from the one that you ordered contact us straight away. You will be given a Returns Number and we will arrange for the item to be collected and get the correct item to you as soon as possible.
If, after receiving the item, you discover that you have ordered incorrectly please contact us immediately. You will be given a Returns Number to return the item to us at your own expense. Once the item has been received by our returns dept. it will be inspected. So long as the item has been unused and is in its’ original packaging we will then send out a replacement. The cost of returning the item to us and sending out a replacement will be the responsibility of the customer. (The amount of £12.50 will be charged to send the replacement to you. If you want us to arrange collection and replacement the charge will be £25.00 - Overseas customers must contact us for prices.)
All returns must be in or with their original packaging and you must quote the returns number.
Your statutory rights are not affected.
For non-UK returns please call us on +441530835859 and we will try to help as best we can. Unfortunately, we do not hold any agreement with local couriers so any returns will be at your own expense.