Delivery & Returns

DELIVERY COSTS

U.K. – Free (An extra charge of £2.00 can be paid for next working day delivery.)

All U.K. postal addresses.

N.B. Next working day means the next available working day. If an order is placed on a Friday before 13:00 delivery will be made before noon on the following Monday. Orders placed on a Friday after 13:00 or on a weekend (Saturday and Sunday) they will not be processed until the following Monday and will be delivered before noon the next day (Tuesday)

E.U. (West Europe) – £20.00 extra will be added to the purchase price.

All E.U. member countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Rep of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) and also Switzerland.

Rest of Europe – £30.00 extra will be added to the purchase price.

All European countries not on the above list. (Excluding Sardinia, Sicilly, Kosovo, Faeroe Islands and Iceland.)

Rest of World – £40.00 will be added to the purchase price.

All countries not in the European continent, but also includes Sardinia, Sicilly, Kosovo, Faeroe Islands and Iceland.

N.B. Due to fluctuations in costs of shipping, we reserve the right to change the above rates without notice.


RETURNS POLICY

(Returns will only be accepted for the following reasons.)

Damages

If you receive goods that are damaged please contact us immediately. You will be given a Returns Number and we will arrange for collection. A replacement will be despatched as soon as possible.

Incomplete Orders

If your order is incomplete, and we have not notified you of this beforehand, contact us immediately explaining what the shortage is. We can then seek to resolve the issue promptly and to your satisfaction.

Incorrect Item Received

If you have received a different item from the one that you ordered contact us straight away. You will be given a Returns Number and we will arrange for the item to be collected and get the correct item to you as soon as possible.

If, after receiving the item, you discover that you have ordered incorrectly please contact us immediately. You will be given a Returns Number to return the item to us at your own expense. Once the item has been received by our returns dept. it will be inspected. So long as the item has been unused and is in its’ original packaging we will then send out a replacement. The cost of returning the item to us and sending out a replacement will be the responsibility of the customer. (The amount of £12.50 will be charged to send the replacement to you. If you want us to arrange collection and replacement the charge will be £25.00 Overseas customers must contact us for prices.)

Defects

If, after inspecting the item, it is found to be defective contact us straight away. You will be given a Returns Number and we will arrange for the item to be collected. Once we have inspected the item and determined that it is defective, we will, in consultation with you, either; repair, replace the item, or provide a full refund for the item.

If the item is found not to be defective, the cost of returning the item to us and sending out a replacement will be the responsibility of the customer.

Return Address

Returns Dept.
Powerpac Ltd.
Unit 8 Whitwick Business Centre,
Stenson Road,
Coalville,
Leics.
‚ÄčLE67 4JP

All returns must be in or with their original packaging and you must quote the returns number.

Your statutory rights are not affected.

For non-UK returns please call us on +441530835859 and we will try to help as best we can. Unfortunately, we do not hold any agreement with local couriers so any returns will be at your own expense.