Product Warranty


All Powerpac charging cables are covered by our 2 year warranty. If the item develops a fault during this period then we will replace or repair the item free of charge.

If the item has developed a fault, in the first instance, call us and we will issue you with a returns code and arrange to have to item collected at no cost to yourselves. We will then repair or replace the item.

Any signs of abuse or misuse will result in the invalidation of this warranty.

Outside of the warranty. Powerpac will provide a no-obligation quotation for the repair of out of warranty items. We will schedule repairs upon receipt of payment.

Care of your charging cable.The cable is protected against water ingress and damp. IP54 rating: Protection against splashed water only – Store the cables in a clean and dry environment – Never use the cable if the contact are dirty or damp – Do not run over your cable – Do not drop the plugs.

If an item has been tampered with or misused then all warranties are void.

Your statutory rights are not affected by any of the above.